Premier Customer Care Representative

About the role

Our Customer Experience team are dedicated to delivering the best possible service to our customers with an above and beyond mentality. Working within our Premier team you will interact with external and internal customers via email and phone, ensuring every experience is outstanding.


  • Plan and organise your own work on an hourly / daily basis
  • Run and provide customised reporting
  • Own and manage claims until resolution
  • Handle escalated or more complex issues
  • Follow predefined procedures and processes to resolve issues
  • Support the design, review and implementation of processes and procedures
  • Develop strong relationships with internal and external stakeholders


Experience & Abilities required


  • Two (2) years’ experience in customer service & interaction
  • Microsoft Office / PC skills
  • Strong written and verbal communication skills
  • Positive attitude with a customer service mindset
  • The ability to take initiative to deliver the best solutions
  • Team player who is collaborative and supports others


The Benefits


  • Comprehensive training programs & ongoing support
  • Safety Above All Culture
  • Excellent career progression opportunities with a global organisation
  • Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*


The Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

We are a supportive, caring and passionate team of operations professionals and we pride ourselves on our high performance, high integrity culture. If this position and our working environment sound like the right fit for you, then do not wait and please apply today.

*Permanent employees upon 6 months of service

Apply now

Permanent Full Time

Job no: IMAP341659

Location: Head Office, Mascot

Closing Date: 12/10/2023