Operations Support Agent

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.


About the Role

In this role you will be committed to sorting freight and ensuring all shipments move through our depots seamlessly and with care. Working collaboratively within a team of operational professionals you will provide hands-on & administrative support so that we can deliver on our service promises. 

  • Assist Couriers with paperwork, including collection of Consignment notes, airway bills and resolving discrepancies
  • Assist in the warehouse as required - including the use of a Forklift (must be willing to obtain a licence)
  • Safely manage and internally move all the consignments that come in and out of our depot in a timely manner
  • Ensure a high level of customer service is provided to all internal and external clients
  • General administration, data entry and office duties
  • Ensure compliance with WHS, Dangerous Goods and Environmental legislation
  • Work together as a team to ensure efficient turnaround times


Experience required

  • Transport Industry experience desireable
  • A 'can do' attitude and willingness to learn
  • Computer skills especially in MS Office (particularly Excel)
  • Experience working in similar role


The Benefits

  • 11% Superannuation contribution
  • Safety Above All Culture - Uniform provided, including safety shoes
  • Full training and support in a friendly team culture
  • Excellent career progression opportunities with a global organisation
  • Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*


The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.


The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.



The Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

 As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

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Permanent Full Time

Job no: CRAR340849

Location: Mackay

Closing Date: Sunday, 16 April 2023