Customer Experience Representative

About the role

Our Customer Experience Team are dedicated to delivering the best possible service to our customers with an above and beyond mentality, striving for first call resolution. Within the our team based at our Mascot Head Office you will be the first point of contact for all of our customers, ensuring every experience is outstanding.

  • 12 month contract
  • Take a high volume of inbound calls from customers, striving for first call resolution
  • Deal with general enquires including making bookings for freight collection
  • Advise customers on products and services available to them
  • Upsell products and services where appropriate
  • Mon-Fri rotating roster between 8am & 6pm


Experience & Attributes required

  • One (1) years’ experience within a customer facing role
  • High attention to detail
  • Positive attitude with a customer service mindset
  • The ability to take initiative to deliver the best solutions
  • Team player who is collaborative and supports others


The Benefits

  • Comprehensive two-week classroom training and ongoing support
  • Safety Above All Culture
  • Career development opportunities
  • We care for our employee’s well-being and value their contributions to our company


About FedEx

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially integrated in Australia in 2020 this role will support both FedEx and TNT businesses within Australia.

At FedEx, our workforce is as diverse as the world we serve, and we believe that everyone deserves respect. Embracing diversity is not just the right thing to do; we also have proven that it fosters innovation and makes us a more competitive company


The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.


The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.


The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

We are a supportive, caring and passionate team of operations professionals and we pride ourselves on our high performance, high integrity culture. If this position and our working environment sound like the right fit for you, then do not wait and please apply today.


Apply Now


Job no: DZEO239419

Location: Head Office, Mascot

Closing Date: 29/05/2022