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Operations Support Agent
TNT/FedEx Express is one of the world's leading providers of business-to-business express delivery services. We are dedicated to offering a positive and dynamic working environment while providing our employees with training that will unlock their full potential and create pathways for career advancement.
We are currently looking for a full time Operations Support person available to work full time hours Monday to Friday in our Mackay depot. The duties of the role are varied but vital as it enables us to deliver on our customer service promises day in and day out.
Your Specific Tasks:
- General administration and office duties
- Control Agent & Outside Hire Administration, taking responsibility for maintaining all compliance & inquiries
- Assistance in the warehouse as required - including Forklift work (willing to get forklift license if you do not have a current license)
- Report on weekly Service Quality KPI’s
- Ensure a high level of customer service is provided to all internal and external clients
- Assist management team in the preparation & distribution of documents and reports as required
- Maintain, monitor and create forms and register for document control
- Ensure compliance with OHS, Dangerous Goods and Environmental legislation
- Available to work every day Monday to Friday
- Attention to detail
- Analysis and problem solving skills
- Excellent communication skills
- Self motivated and comfortable with a high level of autonomy
- Ability to multitask and meet deadlines
- Enthusiastic, motivated and determined
- Enjoys the versatility of office and warehouse work
- Transport Industry experience advantageous
- Basic track and trace experience advantageous
- Advanced computer skills especially in MS Office (in particular Excel - generating and running reports)
- Experience working in similar role
- Forklift operation - license preferred
We look forward to hearing from you.