HR Specialist (Shared Services)


TNT is one of the world's leading providers of business-to-business express delivery services. We are dedicated to offering a positive and dynamic working environment while providing our employees with training that will unlock their full potential and create pathways for career advancement. 

TNT recognises that employee engagement is strongly influenced by the provision of quality HR services. We are currently looking for a positive and solutions focussed HR Specialist (Shared Services) to support the ongoing transformation of the HR Administrative function into a high performing service.  Based at our corporate head office in Mascot, the HR Specialist (Shared Services) will oversee the day-to-day responsibilities of the HR Administrators, act as a point of escalation and provide hands-on guidance and coaching. Furthermore, they will review existing processes and identify suitable improvement solutions to ensure maximum efficiency of the function.  A passion for effective administrative processes, an ability to think systemically as well as a collaborative approach are essential in order to make an impact in this exciting position.

About the role

The role is a new position and currently offered on a 18-month fixed-term contract basis. The HR Specialist (Shared Services) is expected to drive high team performance through the following key activities:

  • Hands-on involvement with day-to-day administrative tasks if required
  • Ongoing mentoring, coaching and guidance of the HR Admin team members to ensure a unified and effective approach
  • Act as escalation point for HR Admin team members and stakeholder queries
  • Ensure Service Level Agreements with internal stakeholders are in place and adhered to
  • Monitor team performance proactively and take action if required
  • Ensure processes including approval to appoint, letters of appointment, service awards, and HRIS system are maintained in accordance with the relevant employment legislation
  • Partner with other HR functions to ensure HR administration provides the most suitable and effective services
  • Identify process improvement opportunities and work with management to implement suitable solutions
  • Create and maintain training material to educate employees and managers on how to access HR shared services effectively.


About you

We believe that candidate job-fit is the key to a long-term, engaging working relationship. If the below sounds like you then this might be the opportunity you have been looking for:

Knowledge and experience:

  • 5- 10 years’ experience working as a HR Administrator
  • Minimum 5 years’ experience working with multiple complex HR systems (SAP highly regarded)
  • Demonstrated understanding of employment legislation such as the Fair Work Act and Enterprise Agreements and its impact on the Shared Services function
  • In-depth understanding of the employee lifecycle with particular focus on an effective on-boarding process
  • Demonstrated experience acting as an escalation point or subject matter expert
  • Proven process improvement or change management experience


Behavioural competencies

  • A positive and professional disposition
  • A calm, collaborative and engaging approach
  • Solutions focussed
  • Customer service mentality
  • Highly organised with a keen eye for detail
  • Enjoys a fast paced, high demand environment
  • Ability to multi-task and prioritise effectively
  • Ability to build positive working relationships to get things done, even under challenging circumstances


Essential Qualifications

  • Bachelor degree (relevant discipline)

We welcome applications from candidates who have held a similar position in the past, as well as Senior HR Administrators who can demonstrate relevant knowledge and experience and are looking to take the next step in their career.



Job no: IDAP835843

Location: Head Office, Mascot

Closing Date: 01/10/2018