Customer Experience Relationship Representative

The Company

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.


About the role

Our Customer Experience team are dedicated to delivering the best possible service to our customers with an above and beyond mentality, ensuring every experience is outstanding. In this role you will:

  • Take a high volume of inbound calls from customers, striving for first call resolution
  • Resolve escalated & more complex issues
  • Plan and organise own work on hourly / daily basis
  • Advise customers on products and services available to them & upsell products and services where appropriate
  • Support the design, review and implementation of processes & procedures. 
  • Support Supervisors and Manager activities


Experience & Abilities required

  • Two (2) years’ experience within customer service & interaction
  • Positive attitude with a customer service mindset
  • Ability to take initiative to deliver the best solutions
  • Team player who is collaborative and supports others


The Benefits

  • Comprehensive training programs & ongoing support
  • 10.5% Superannuation contribution
  • Safety Above All Culture
  • Excellent career progression opportunities with a global organisation
  • Eligible for tuition assistance, travel discounts, employee assistance programs, recognition and award programs*


The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.


The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.


The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

We are a supportive, caring and passionate team of operations professionals and we pride ourselves on our high performance, high integrity culture. If this position and our working environment sound like the right fit for you, then do not wait and please apply today.

*Permanent employees upon 6 months of service

Apply Now

Permanent Full Time

Job no: IXAV138499

Location: Tullamarine

Closing Date: 1/11/2021