Customer Care Domestic Support

TNT Express is one of the world's leading providers of business-to-business express delivery services. We are dedicated to offering a positive and dynamic working environment while providing our employees with training that will unlock their full potential and create pathways for career advancement. 

We are seeking forward thinkers who have a passion for working with people, are able to deliver exemplary service to our customers and have a desire to think outside the box to resolve enquiries.

Key Purpose:

To provide excellent accessibility and first call resolution to customers, and to maximise available revenue opportunities for the business whilst providing an exceptional customer experience.

Specific Tasks: 

  • To differentiate TNT’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs.
  • To deal with booking exceptions in a productive and high quality manner
  • Identifies when a customer is making a complaint and follows the agreed global complaint handling process
  • To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements
  • To ensure transactional information and system entries are completed in an accurate, complete and timely manner.

Selection Criteria:

  • Minimum one year experience within a customer service environment
  • Proven selling and upselling capabilities
  • Contact centre experience is highly desired
  • Excellent written and verbal communication skills
  • Available on a rotating roster

What we can offer you

  • We provide paid training to ensure you are best able to support our customers.
  • You will also receive ongoing development to grow your career within our organization.
  • Special employee discounts on gym memberships, computers, electronics, health insurance, travel packages, and much more…

Permanent Full Time

Job no: JIAP835937

Location: Tullamarine

Closing Date: 22/10/2018